#voice-ai

Articles tagged with #voice-ai

Your APM Looks Green. Users Are Still Abandoning Calls.
A practical breakdown of the metrics, tracing patterns,and alerting strategies that catch voice AI failures before your users do.
Apr 16, 20268 min read
Voice Agent Went From 66% to 96% Accuracy. Here's the Exact Optimization Loop I Used.
How synthetic data generation, scenario simulation, and automated prompt optimization fixed a production voice agent without touching a single real user call.
Apr 14, 20265 min read3
What I Learned Testing Voice Agents at Scale: From 50 Manual Calls to 10,000 Automated Scenarios
Manual QA for voice agents breaks down around call 50, and the edge cases that slip through are exactly the ones that fail in production. Here's how automated scenario testing works and why it changed how I ship voice AI.
Apr 7, 202610 min read7